Fleet Controller

Keeping our vehicles on the road and our customers moving.
We have an exciting opportunity for a Fleet Controller to join our Fleet Control team at U-Drive.
Reporting to the Fleet Manager, you will work a 40-hour week, Monday to Friday, in a busy, team-based contact centre environment, handling a high volume of inbound and outbound calls and emails. You will take control of service, maintenance and repair (SMR), vehicle off road (VOR) cases and breakdowns from first call to resolution, arranging and chasing work with our supply chain, and making sure every job is delivered to service level agreements.
This is a busy, fast-moving role for someone who gets the job done. You will be:
A problem solver who takes ownership, thinks on your feet and finds a way to get vehicles back on the road
A strong, confident communicator by phone and email, able to chase suppliers firmly and keep customers informed
Highly organised, able to juggle multiple live jobs, prioritise under pressure and keep track of every one of them
Resilient and calm in a high-volume contact centre environment, where no two days are the same
A team player who supports colleagues when the phones are busy
About the Role
Taking ownership of SMR activity across our fleet, arranging servicing, repairs, inspections, MOT/plate tests and Road Fund Licence renewals with our in-house workshop and third-party suppliers
Managing VOR vehicles and breakdowns, prioritising urgent cases against customer service level agreements and driving down vehicle downtime
Making and taking a high volume of calls and emails with customers, garages, breakdown providers and other suppliers, and chasing every job through to completion
Reviewing repairs and incidents to identify recharge opportunities, for example damage, misuse or non-fair-wear-and-tear items, and ensuring they are raised
Keeping customers and colleagues updated with clear, accurate and timely information on vehicle status
Working with the Insurance, Account Management and Sales teams to resolve problems and improve the service we deliver
Recording all activity accurately and without delay in our rental management system
This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift.
Bank Holidays will sometimes be worked on a half-day basis.
About U-Drive
Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.
Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.
Requirements
Essential
Experience in a fleet, rental, breakdown, workshop, service desk or comparable operational role, managing vehicle maintenance, repairs or downtime
Experience in a busy telephone-based or contact centre environment, handling inbound and outbound calls
Proven ability to prioritise and work to deadlines or service level agreements under pressure
GCSE English (or equivalent) and confident, accurate keyboard skills
Eligible to work in the United Kingdom
Available for rotating shifts between 7:00am and 6:00pm
Available for occasional half-day Bank Holiday working
Desirable
Working knowledge of MOT, plate test and Road Fund Licence compliance
Understanding of fair wear and tear and damage recharging
Experience using a fleet or rental management system
Proficiency with Microsoft Office
Experience in the vehicle rental, leasing or fleet management industry
Benefits
30 days annual leave (inclusive of bank holidays) increasing with length of service
Employee discount on U-Drive rental, including discount for friends and family
Employee Assistance Programme in partnership with Health Assured
Company sponsored training and development opportunities
Access to Employee Discount Programme offering savings on over 3,000 retailers
Free eye test and £75 towards glasses
Smart tech
Competitive pension
Opportunity to buy more annual leave where available

Work arrangement
No