Customer Success Manager

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You’ll Do
Own Revenue & Account Growth
Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
Serve as the primary point of contact and trusted advisor for assigned accounts
Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
Analyze campaign and platform performance to provide proactive, data-driven recommendations
Identify optimization opportunities and drive execution in partnership with internal teams
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