Client Experience Specialist

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com
THE ROLE
We are looking for a motivated Client Experience Strategy Specialist to join our team. In this role, you will support the Client Experience team in delivering forward-thinking insights for clients — leveraging business Intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmap key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while turning data into actionable recommendations. If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a team, we’d love to hear from you. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.
Key Responsibilities:
Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
Maintain project plans, timelines, deliverable trackers, and internal documentation.
Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.
Qualifications
1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
Strong written and verbal skills