Sr Software Engineer Global - Observability Accelerators & AI

Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
Southwest’s Observability Accelerators & AI Pod creates reusable cloud and software capabilities that make telemetry easier to deploy, visualize, and act upon. Its products span OpenTelemetry onboarding, dashboard generation, migration tooling, AI-agent observability, anomaly detection, AI-assisted investigation, and root-cause analysis for development and operations teams.
As Senior Software Engineer – Observability Accelerators & AI, you’ll design, develop, test, and maintain production-grade software and AWS-native solutions—not just deployment automation. You’ll work with services such as Lambda, Step Functions, EventBridge, SQS, and API Gateway; build reliable CI/CD and Infrastructure as Code; and apply strong fundamentals across logs, metrics, traces, alerting, Grafana, CloudWatch, Prometheus, and OpenTelemetry. You’ll also integrate AI-enabled workflows that improve developer productivity, operational efficiency, and observability outcomes.
Advanced experience in designing, writing program code, testing, documenting, and implementing functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Identifies and prevents production problems and implement immediate resolution efforts across technology areas. Mentoring Software Engineers, holistic vision of organization and impact, focusing on “shift left” activities.
Responsibilities
Drive the technical direction and feature roadmap of large-scale cloud systems
Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
Drives detailed definition of feature requirements through discussions with product managers and customers
Supports continuous improvement by investigating alternatives and new technologies
Prepares and installs solutions by determining and designing system specifications, standards, and programming
Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
Proactively shares knowledge and skills of software development and testing to solve a range of problems
Advanced knowledge of at least one required programming language
Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams
Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences
Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to mentor others
Ability to lead ideating, presentations, mentoring and group-thinking sessions
Ability to influence without authority
Education
Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in:
Software development and methodologies
5-7 years of relevant work-related experience
AWS Lambda; Step Functions; EventBridge; SQS; API Gateway; Python or similar; Terraform; CloudFormation; CI/CD; Grafana; CloudWatch; Prometheus; OpenTelemetry; AI-enabled workflows
Preferred:
Automated testing; machine learning; anomaly detection; SRE; cost optimization
Other Qualifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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