Community Engagement Program Manager

Department:
Communications & Culture
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Bring strategy, innovation, and Heart to the way Southwest Airlines connects with the communities we serve. As Community Engagement Program Manager, you’ll shape programs and experiences that build authentic relationships, strengthen our Brand reputation, and empower communities to thrive. You’ll bring Teams and Leaders together around shared goals, uncover meaningful opportunities across the Company, and guide community-focused projects from strategy through execution. Through thoughtful collaboration and powerful storytelling, you’ll help position Southwest as a trusted community partner and create an impact that extends far beyond the airport. This aligns closely with Southwest language describing community roles as strategic connectors that build authentic relationships, foster goodwill, and create lasting impact.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Collaborate with internal Stakeholders to identify shared goals and ensure appropriate programs are in place to protect our brand reputation and Customer base
Drive innovation to ensure Community Engagement programs are relevant and meet evolving trends/best practices as well as contribute to our engagement strategy and goals
Identify strategic opportunities to engage community outreach service offerings within other Southwest departments
Identify opportunities to achieve department and Company goals as directed by executive Leadership as well as provide solutions through analysis, strategic thinking, resource planning, and coordination with Leaders
Manage Southwest Airlines program activities and associated events
Research and identify innovative programmatic opportunities that deepen engagement and bolster business and reputation
Serve as a convener/facilitator for cross-departmental conversations/projects
Serve as an intermediary and subject matter expert to address issues, ranging from routine to contentious
Serve up impactful and inspirational stories to communicate internally and externally
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
Knowledge of business and management principles involved in strategic planning and resource allocation
Knowledge of principles and processes for providing Customer services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Skilled in understanding the implications of latest information for both current and future problem-solving and decision-making
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to propose creative ideas about a topic or program Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)
Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Corporate Social Responsibility and/or Philanthropy
Community Outreach
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel and work nights and weekends as expected for this position
Pay & Benefits
Competitive market salary from $98,650 per year to $109,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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