Business Systems Analyst

Wolters Kluwer
Wolters Kluwer delivers expert solutions that combine deep domain knowledge with advanced technology, enabling professionals to make better decisions, stay compliant with complex regulations, and improve outcomes. Our portfolio spans industries such as Health, Tax & Accounting, Governance, Risk & Compliance (GRC), and Legal & Regulatory. Innovation, digital transformation, and responsible business practices are core to Wolters Kluwer’s long-term strategy.
Your environment
You will be part of the Europe Region West team within Wolters Kluwer Tax & Accounting. Based in Hoevelaken, you will collaborate closely with colleagues in Belgium and the UK.
Within Product Operations, the Business Systems team consists of nine people supporting critical systems such as CRM, ERP, and related applications. We are entering a period of significant transformation where we harmonize systems and processes across countries. This role will help support that change by delivering detailed analysis and solutions for local country challenges.
Why this role exists
We’re looking for a Business Systems Analyst who brings clarity to complexity. Not by producing more documentation, but by helping teams truly understand how processes work today—and what needs to change to make them scalable, consistent, and future-proof.
What you’ll do
Turn complexity into clarity
Analyse existing processes, systems, and ways of working across countries
Translate business needs into clear problem statements and structured requirements
Identify opportunities to simplify, standardise, and harmonise
Support decisions on what should be standardised vs. kept local
Surface risks, gaps, and dependencies early
Work closely with stakeholders across Sales, Marketing, Operations, Support, Product, and IT.
Enable adoption, challenge and improve
Create documentation that makes complex changes understandable
Support teams during implementation and change
Ensure that new solutions are actually used and deliver value
Ask the right questions—even in senior or large group settings
Bring constructive, critical thinking to discussions
What this role is not
You are not doing deep technical configuration or development work
You are not focused on a single application—you oversee a broader landscape
You are not defining the target architecture—but you influence it by clarifying local needs, gaps, and constraints
You are not leading a program or projects - you are an individual contributor working in a team.
Your working context
You operate in an environment with:
Multiple countries, each with their own legacy and processes
A mix of legacy systems and modern SaaS platforms
Strong dependencies between business teams, product, and central IT
This makes the role complex. What you help shape will be used at scale.
How you work
We’re looking for someone who:
Understands how things work in practice—not just on paper
Can move between big-picture thinking and hands-on analysis
Brings structure without overcomplicating
Is comfortable challenging assumptions
Knows when to push for standardisation and when flexibility is needed
Experience we care about (not checkboxes)
Strong signals include:
Experience as a Business Analyst, Business Consultant, or similar (5+ years)
Working in international or matrix organisations
Involvement in system implementations, migrations, or transformations
Improving processes by simplifying and structuring, not adding complexity
Communicating effectively across different levels, including senior stakeholders
Fluency in English is required. Dutch is a strong plus.
Practicalities
Willingness to travel within the region
Occasional stays abroad (a few days up to a week)
What will help you succeed
A collaborative mindset
Curiosity and a strong ability to learn quickly
Cultural awareness and sensitivity
Apply
If you are excited about owning meaningful product outcomes in a regulated, high-impact domain—and want to help shape the future of accounting software—we would love to hear from you.
Apply via the button below.
Contact
Marijke van Liempt - Senior Corporate Recruiter
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.