Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Operations Manager
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What we believe in
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
Your Role: Own the Challenge
You will execute service work as part of the ABB Hoisting Service Team specializing in mine hoist systems. You will learn and be involved on the complete hoisting system including mechanics and hydraulics with a specific focus on electrical powertrain and controls.
The work model for the role is: #LI-Onsite
This role is contributing to the Automation Process Industries division in Merida, Yucatan.
You will be mainly accountable for:
This role will be the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
Reporting work done in a timely manner and following up when needed.
Making suggestions for product, quality, and customer service improvements, and discussing them with management.
Require hands-on support at customer sites.
Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.
Qualifications for the role
Minimum of 5 years of related experience with industrial systems.
Mine hoist systems knowledge and experience are a definite asset. -
Strong customer focus and the ability to relate well to customer needs.
Bachelor's degree
Excellent English communication skills including the ability to write reports and speak effectively before customers or employees.
Strong customer focus and the ability to relate well to customer needs. Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
Availability for travel requirement
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the world.
Benefits
We also offer our employees the following benefits:
Performance Bonus
Saving fund
Paid parental leave
Life insurance
Retirement plan
Health and dental insurance
Wellbeing program
Flex days
Employee Assistance Program (PAE)
Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
More about us
ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods.
ABB's Mine Hoist Systems team delivers solutions and services ensuring our customers get the most out of their investment. Our hoisting solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.
Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.