Team Member - Priority Support Center

Job responsibility
Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
Responsible for handling personal KPIs/KRAs
Team player, Tech Savvy
Responsible for high level of customer focus
Having a strong hold on telecom products of leased line and voice products
Shift Working
Working in shifts (24/7)
Key Customer
End customer, authorized signatories, clients
Internal teams
Necessary
Preferred
Skills
Excellent communication skills and hold on English & Hindi
Strong customer handling skills
Customer centric and high focus on customer facing processes
Excellent grip on high end leased line and voice products
Excellent hands on experience in handling QRC at call centre for Premium Customer Base
Sound Knowledge in Telecom Technology
Industry preferred from Technical – Call Centre / BPO / KPO /
Diversity
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Qualification
Any Graduation / Diploma
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Overall Work Experience
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Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
Hands on experience in voice and data products people handling and customer interaction
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Behavioural Attributes
Strong customer focus
Good analytical skills
Strong communication and interpersonal skills
Inclination towards innovation
Good Computer Knowledge
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