CRT Operations Assistant

About the Role:
Baird’s Client Resource Team is a dedicated team designed to service clients that no longer fit the field’s Financial Advisor and team practice objectives, allowing existing Financial Advisor teams more time and resources to service target clients. The team’s objectives are to increase profitability through achieving specific client account resolutions and focus on a core of asset allocation products. The team operates under a culture that promotes teamwork and communication.
As a CRT Operations Assistant, you’ll play a key role in supporting the team’s client service model through operational coordination and relationship management. You’ll assist with onboarding, account servicing, and client communications, while leveraging Baird’s tools and partnerships to support on the delivery of thoughtful financial solutions. It’s a dynamic opportunity to contribute to a high-impact team while helping clients make informed financial decisions in a collaborative, service-driven environment.
The Impact You’ll Make:
Responsible for client onboarding coordination, which includes preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken
Assemble/generate materials including paperwork and reports for client meetings
Understand and ensure business adherence with firm and financial industry regulatory policies
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models
Seek ways to enhance FA(s) business effectiveness
What You’ll Bring to Baird:
2+ years of prior industry and/or administrative work experience
High School diploma required. Associate’s or Bachelor’s degree preferred, not required
Ability to study for and obtain the Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird
Excellent client/customer service skills. Good verbal and written communication skills (including e-mail, phone and in person interaction)
Focus on excellent client service
Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
Knowledge in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms
Detail oriented with an emphasis on accuracy
Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner
Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations
Good analytical and critical problem-solving skills
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.