Project Manager

Eurofins Environment Testing, Barberton, OH is seeking a Project Manager. management. The Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities:
Project set-up:
Project review in LIMS
Sets up project
Adds any project notes (special reporting and invoicing instructions, etc.)
Reviews project documentation
Adds any project documentation to central repository
Sets up client for Total Access
Manages purchase orders, task orders, contracts, and change order requests
Verifies that lab compound lists and limits meet project requirements for new projects not quoted
Adds any project specific limits / lists to LIMS
Deliverable assignment and delivery route
For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed
Communicates project details to operations
Initiates project kick off call with client and pertinent staff, if needed
Engages work share labs, service centers, and non-Eurofins TestAmerica locations as needed for new projects not quoted
Works with operations to ensure adequate capacity for incoming work (forecasting)
Provides updates to operations on upcoming work
Familiarity with state and national program requirements as it pertains to work mix
Create bottle orders
Schedules courier or field sampler, if needed
Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new work
Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for existing work
Initiates approval process for any subcontract labs not on the approved list
Generates subcontract paperwork
Generates accounting software requisition when sending subcontract samples
Verifies that lab certification meets project requirements
Verifies that lab compound lists and limits meet project requirements for new quotes
For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits
For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
Engages work share labs, service centers, and non-TA locations as needed for new quotes
Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
Sample Receipt:
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short holds
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in discrepancies
Sets samples to “available” after review
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Reporting:
Client specific report requirements
Reviews job list daily and manages due dates
Communicates any expected delays to clients before the job due date
Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
Reviews reports and EDDS before issuing to the client
Confirms correct report format and EDD format is used
Creates and issues final report by client due date
Issue final data packages
State Reporting forms and submissions
DMR forms
EDD checkers
Data Upload
Compiles case narratives
Invoicing:
Sets up delivery route
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Works with collections on A/R follow up
Regular review of A/R status
Client set-up
Work with CSM to communicate lab capabilities to the client
Requests new client review
Confirms sales assignments with Business Development Manager
Takes new quote requests from clients
Reviews client contract requirements / coordinates review.
Reviews purchase orders
Submits purchase orders for approval and returns approved orders to client
Follows up on client terms and credit limit
Account Maintenance
Follow up calls and visits with clients
Provides technical support as needed
Uses company resources to follow up on client requests
Familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity
Area of responsibility (air, regulations, etc.)
Submits client complaints and participates in correction action / follow up as needed
Communicates client issues/complaints to sales
Follows up on client requests
Supports the follow up of quotes/bids for tracking purposes
Quotes & Proposals
Initiates project QAPP review with operations, QA, and subcontract labs as needed
Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
Quote generation and approvals
Reviews client quote requests for capabilities, certifications, scope
Confirms client contracts (if applicable) and pricing
Determines lab placement for the work
Confirms that lab certification meets project requirements
Confirms that lab compound lists and limits meet project requirements
Creates quotes
Submits quotes for approval
Sends quotes to client
Forecasts quotes
Provides QAPP / SOW information to the client as needed
Updates status in LIMS
Basic Minimum Qualifications:
Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
Experience: 6 months of client-relationship/customer service experience
Prefer some bench chemist or field experience
Requires additional lab training in methods and QA across multiple departments
The ideal candidate would possess:
Eurofins TestAmerica services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
Quality assurance program plan
Contract compliance
Laboratory methods and techniques
Basic knowledge of the LIMS
Strong interpersonal, communication and problem solving skills
Effective time management
Strong organizational skills
Leadership skills
Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Multi-tasking
Adaptability and flexibility
Ability to ensure requirements for On-Time Delivery are met
Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints.
Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.
Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

Employment type
Full-time

Work arrangement
No