Live opening · Posted 6 hours ago
Cloud Support Engineer
Flexiple · India (Remote)
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At a glance
The key details from the original listing.
CompanyFlexiple
LocationIndia (Remote)
Work modeYes
SkillsAWS, Azure, GCP, Terraform
Source
Linkedin
Listed6 hours ago
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About the role
Description supplied by the original job listing.
Cloud Support Engineer
A US-headquartered product company scaling its India cloud support hub
Location: Remote (India)
About the Company
A US-headquartered product company is scaling its India engineering hub and has partnered with Flexiple to build out its cloud support function. You will support enterprise customers running the company's product across multiple cloud regions, working alongside global support and infrastructure teams. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Cloud Support Engineer, you will manage incidents, tickets, and escalations tied to the company's cloud infrastructure, keeping uptime and customer trust high across regions.
Key Responsibilities
Incident & Ticket Management
Triage and resolve incoming tickets related to cloud infrastructure and deployments
Manage incident response end to end, from detection through resolution
Maintain clear communication with customers and internal stakeholders during outages
Cloud Infrastructure Support
Monitor cloud environments for performance, availability, and cost anomalies
Support provisioning, configuration, and scaling of cloud resources
Work with infrastructure teams to identify and fix recurring issues
Ideal Candidate Profile
3 to 7 years in cloud support, infrastructure support, or systems administration
Working knowledge of AWS, Azure, or GCP, including networking and compute basics
Experience with monitoring tools such as Datadog, New Relic, or CloudWatch
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Exposure to infrastructure-as-code tools such as Terraform
Experience working with global, multi-time-zone support teams
Cloud platform certification
What We Offer
A cloud support role within a US-headquartered product company's India hub
Remote-friendly, pan-India hiring with long-term placement
Ownership of real customer environments from day one
One application considered for this and future matched roles
Hiring Process
HR Screening → Technical Round → Hiring Manager Round → Culture Fit
Work arrangement
Yes
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