Healthcare Client Services Coordinator

Client Services Associate – Skilled Nursing | Sewell, NJ
Salary: $45,000–$50,000 annually
Schedule: Full-time, exempt | Monday–Friday | Daytime office hours, approximately 8:30 a.m.–5:00 p.m.
Benefits: Weekly pay, PTO, comprehensive benefits, and 401(k) match
BAYADA HOME HEALTH CARE is seeking a Client Services Associate for our Washington Township (WT) Skilled Nursing office in Sewell, NJ. In this office-based role, you will support a small caseload of clients while helping onboard field nurses, maintain compliance, coordinate schedules, and support accurate payroll and day-to-day service delivery.
Our Skilled Nursing team provides high-quality care to clients in the comfort of home. This role is an important connection point between clients, families, field nurses, clinical leaders, and office operations—helping ensure that clients receive dependable care and that nurses have the support and documentation needed to be successful in the field.
If you are organized, detail-oriented, and energized by helping both clients and employees, this could be the next step in your career. This Client Services Associate position is ideal for someone who enjoys balancing relationship-building with administrative follow-through, onboarding responsibilities, compliance tracking, scheduling, and payroll coordination.
What you’ll do
Manage a small caseload and support day-to-day coordination of services for assigned clients
Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability
Coordinate schedules and case coverage for assigned clients and field nurses
Help process payroll accurately and on time for assigned cases and field employees
Support field-nurse onboarding from offer acceptance through readiness to provide care
Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items
Coordinate initial NHT and orientation activities for newly hired field nurses
Track onboarding progress, outstanding documents, required training, and employee readiness
Support compliance follow-up, credential tracking, file audits, and renewal requirements
Maintain accurate client, employee, scheduling, payroll, and service records
Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care
Respond to client, family, referral-source, and field-nurse questions and escalate concerns appropriately
Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues
Provide backup support to the Client Services Manager and office leadership
Welcome field nurses and visitors and help create a positive, responsive office experience
Collaborate with the office team on process improvements, reporting, and operational projects
Participate in training and development activities designed to prepare you for future leadership opportunities
Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability
What you bring
Required
High school diploma or equivalent
Strong organization, attention to detail, follow-through, and time-management skills
Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities
Strong written and verbal communication skills
Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems
Ability to handle confidential client and employee information with discretion and professionalism
Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements
Commitment to accurate documentation, compliance, and a positive client and employee experience
Preferred
Experience with nurse onboarding, credentialing, compliance, orientation, or employee-file management
Experience with scheduling, staffing, payroll, referrals, or coordinating healthcare services
Experience supporting field nurses, clients, families, or clinical teams
Familiarity with electronic medical records, HRIS, payroll, scheduling, or compliance-tracking systems
Knowledge of the local community and service area
Why join BAYADA
Support a mission-driven Skilled Nursing team focused on helping clients receive high-quality care at home
Join a supportive, values-based nonprofit organization
Build meaningful relationships with clients, families, field nurses, clinical leaders, and office teams
Develop skills in client services, nurse onboarding, compliance, scheduling, payroll, and office operations
Access ongoing training, mentorship, and career growth opportunities
Enjoy weekly pay, paid time off, and a comprehensive benefits package
Grow your career within a respected organization that values internal development
Make a meaningful difference for clients and families throughout your community
Bring your organization, reliability, and customer-service strengths to a team that values excellence and accountability
Benefits
BAYADA offers a comprehensive Total Rewards program designed to support employees with health pla