Customer Success Engineer - Northeast & Canada

1. About Our Client:
The organization operates in the data security industry, focusing on addressing challenges related to securing data in the cloud era. It provides a data security platform designed to help businesses protect their data, enable collaborative work, and pursue new business opportunities securely. Trusted by security teams at global enterprises, including a growing number of Fortune 1000 companies, the company is supported by leading investors and is positioned to influence the evolving landscape of data security.
2. About the Opportunity:
The Customer Success Engineer role is crucial for maximizing customer success and return on investment in the organization''s data security platform. This position involves acting as a technical expert and trusted advisor to customers, driving adoption and ongoing engagement, and ensuring customers achieve their business and technology objectives. The role includes regular travel to engage directly with clients, enhancing their experience and fostering long-term relationships.
3. Responsibilities:
Serve as the primary technical expert on the data security platform
Establish trusted advisor relationships with customers at all levels
Drive customer adoption through onboarding and training
Understand customer needs and design tailored use cases
Ensure customers realize full value and sustained platform adoption
Identify and resolve obstacles to customer success
Advocate for customer feedback to influence product development
Support customer education through self-paced training resources
Troubleshoot and resolve technical issues impacting customers
Monitor customer health and usage indicators
Collaborate with customers on joint success plans
Document and share best practices internally and externally
Mentor team members and support their professional growth
Participate in hiring processes to onboard new talent
Conduct Quarterly Business Reviews with customers
4. Requirements:
Associate degree or equivalent experience required; Bachelor’s degree in Computer Science or related field preferred
12 years of experience with strong project management skills
Experience working in fast-paced, ambiguous environments
Proven ability to drive revenue growth, customer satisfaction, feature adoption, and retention
Experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python), and cloud environments
3+ years hands-on experience with data and cloud technologies, including databases, infrastructure, and administration
Familiarity with programming/scripting languages, APIs, and web services
Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred
Experience in a technical customer-facing role within a software company
Proven track record managing customer relationships, onboarding, renewal, and expansion
Strong interpersonal and communication skills, including leading executive meetings and technical workshops
Ability to work independently on complex tasks with limited documentation
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes