Teammate (Retail Associate)

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.
Job Description
The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.
Competencies
Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.​
Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.​
Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.​
Responsibilities
People
Demonstrate Rally House values through positive teamwork and engagement with peers
Seek feedback and apply coaching to improve performance
Actively participate in training and skill drills to build service capability
Contribute to a welcoming, energetic, party atmosphere
Operations
Complete assigned tasks accurately and on time
Follow playbooks, loss prevention and safety guidelines consistently
Report operational issues, shortages, or concerns to leadership
Build working knowledge of store systems and daily processes
Merchandising
Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
Support floor moves and transitions under leadership guidance
Maintain clean, organized fixtures and back-of-house areas
Protect brand standards through attention to detail
Service
Deliver a welcoming, energetic customer experience using the Party model
Engage customers, identify needs, and recommend products
Resolve basic customer issues and escalate when needed
Represent Rally House with enthusiasm and professionalism
Results
Contribute to daily sales goals through service behaviors
Support promotions, launches, and event execution
Take ownership of personal performance metrics (conversion, UPT, AT)
Skills and Knowledge
Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks
Qualifications
Must be at least 16 years of age
Previous customer-facing experience preferred
Physical Requirements
Must be able to stand and walk for extended periods of time
Ability to lift up to 50 pounds
Ability to bend, reach, and climb ladders
Pay Range
$13.00 - $14.50