Team Captain (Shift Leader)

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.
Job Description
The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.
Competencies
Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.​
Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.​
Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.​
Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.​
Responsibilities
People
Support onboarding and training of new team members
Help maintain a high-energy, high-commitment store culture
Model service behaviors and standards consistently
Provide in-the-moment coaching and feedback to team members
Operations
Prioritize and delegate tasks during shifts to ensure execution
Serve as a go-to resource for basic operational questions
Validate completion of daily operational routines
Escalate operational risks and gaps to leadership quickly
Merchandising
Lead recovery, replenishment, and fixture resets during shifts
Ensure merchandising standards are maintained throughout the day
Guide Teammates on visual standards and product placement
Support visual transitions and floor sets
Service
Lead the floor to ensure service coverage and prioritize guests
Reinforce the Party service model and behaviors
Handle escalated customer concerns with confidence and professionalism
Monitor service execution and adjust staffing or focus as needed
Results
Drive sales during assigned shifts through guest focus and urgency
Coach team members to maximize guest opportunities
Support execution of promotions, hot markets, and events
Skills and Knowledge
Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising
Qualifications
Must be at least 18 years of age
1-2 years of retail experience
Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events
Physical Requirements
Must be able to stand and walk for extended periods of time
Ability to lift up to 50 pounds
Ability to bend, reach, and climb ladders
Pay Range
$14.75 - $17.50