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Job title: IT Infra - Delivery Head
Location: Hyderabad / Bangalore/ Pune/ Coimbatore
Work Mode: Work From Office
Candidate Specification: 18+ years overall, Relevant – 15+ years
Candidate Location: Chennai
Skills: Delivery Management, Client Relationship Management
Candidate Industry: IT
Education and Certification: Any Graduation
Job Description
Account & Delivery Management: Lead end-to-end delivery across multiple projects within a key growth account, ensuring adherence to scope, schedule, quality, cost, SLA and contractual commitments.
Delivery Governance: Establish and maintain strong governance across projects; review MIS, project health, utilization, revenue realization, risks, issues, dependencies and escalations.
Client Relationship Management: Build strong relationships with client leadership through regular connects, Management Review Meetings (MRM) and Quarterly Business Reviews (QBR).
Revenue Growth & Business Development: Identify opportunities for new solutions, technologies and services within existing accounts; support pre-sales, RFPs and sales teams to expand the account portfolio and revenue.
Risk, Quality & Compliance: Proactively identify and resolve delivery risks, early warnings and escalations while ensuring compliance with SLAs, quality standards, information security and audit requirements.
AI, Automation & Innovation: Drive AI/automation initiatives, Agile, DevOps and new ways of working to improve productivity, delivery speed, quality and customer value.
Resource & Workforce Management: Forecast demand, plan staffing and ensure timely fulfilment of project requirements in coordination with Workforce Management, Talent Acquisition and competency teams.
Capability & Talent Development: Drive upskilling, multi-skilling, mandatory training, knowledge management and talent pipeline development across the account.
Team & Performance Management: Lead and manage delivery teams, including hiring, on boarding, goal setting, performance reviews, employee engagement, career development, diversity and attrition management.
Continuous Improvement & Customer Value: Drive delivery transformation, innovation, value-added initiatives and best practices; present performance dashboards and improvement initiatives to customers and leadership.
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