Manager, Marketing Operations

AbbVie Oncology Capabilities and Operation’s mission is to relentlessly advance excellence in oncology capabilities, operations, and advocacy through integrated teamwork and strong collaborations. With our unparalleled perspective across the portfolio, we aim to drive impactful outcomes that continually elevate the internal and external presence of AbbVie Oncology. By fostering agility and innovation, we are committed to unlocking what’s next for the benefit of our patients, our people, and our business.
The Manager, Marketing Operations, will be responsible for external expert engagement opportunities, commercial program and service contract management for AbbVie’s oncology portfolio. The successful candidate will closely collaborate with the U.S. Oncology Brand, Legal, Office of Ethics and Compliance (OEC), Field Operations, Field Sales, Central Consultancy Group (CCG), Finance, Purchasing, IT, Accounts Payable, Accounts Receivable, and Vendor Management to execute commercial program and service requests.
The Manager, Marketing Operations is responsible for overseeing daily business operations, driving efficiency, and ensuring execution against organizational goals. This role partners with cross-functional teams to improve processes, support operational excellence, and help deliver consistent business results.
Key Responsibilities Include:
Oversee day-to-day operations and ensure smooth workflow execution
Develop, implement, and continuously improve operational processes and procedures
Monitor performance metrics and identify opportunities for efficiency and quality improvement
Manage resources, budgets, and operational planning activities
Partner with leadership and cross-functional stakeholders to support business priorities
Ensure compliance with company policies, standards, and applicable regulations
Identify, troubleshoot, and resolve operational issues in a timely manner
Support employee development, coaching, and performance management activities
Prepare reports, analyses, and recommendations for leadership
Lead initiatives that improve productivity, service quality, and customer satisfaction
Bachelor’s Degree required
Minimum of 3-5 years applicable work experience in project management or operations or an equivalent combination of education and experience
Proficient in MS Word, Excel, PowerPoint, Outlook
Highly self-motivated, detailed and results-oriented; able to manage own schedule, work independently, track activities and expenditures
Strong organizational skills
Possesses strong project management, verbal, written and professional skills
Track record of planning, executing and delivering results for complex and cross-functional projects
Ability to effectively communicate and partner with multiple cross-functional stakeholders
Comfortable with last-minute requests and changes
Can thrive in an environment with some ambiguity
Ability to effectively manage multiple competing priorities and work independently
Easily able to learn various new programs and processes
Strong technical mindset with a knack for understanding and applying technical solutions to business challenges
Highly analytical with the ability to leverage data-driven insights for strategic planning and decision-making
Preferred:
Background with Contracts (Master Service Agreement, Statement of Work, and Work Order)
Experience with funding requirements for Healthcare Organizations and Healthcare Providers
Familiarity with Group Purchasing Organizations
History providing support to suppliers and resolving payment challenges
Proficiency of AbbVie policies, procedures, culture, and other brand team operations
Pharmaceutical industry experience
Knowledge and experience in hematology and solid tumor markets
Continuous Improvement and/or Change Management skills
Familiarity with launching technology and tools to improve operational efforts

Employment type
Full-time

Work arrangement
Hybrid