Senior Associate, Process Excellence

It is an exciting time to join AbbVie’s growing oncology team as we pursue our mission to have a remarkable impact on the lives of people affected by cancer. For more information, please visit abbvieoncology.com.
AbbVie Oncology Capabilities and Operation’s mission is to relentlessly advance excellence in oncology capabilities, operations, and advocacy through integrated teamwork and strong collaborations. With our unparalleled perspective across the portfolio, we aim to drive impactful outcomes that continually elevate the internal and external presence of AbbVie Oncology. By fostering agility and innovation, we are committed to unlocking what’s next for the benefit of our patients, our people, and our business.
The Senior Associate, Process Excellence will be responsible for commercial program and service contract management for AbbVie’s oncology portfolio. The successful candidate will closely collaborate with the U.S. Oncology Brand, Legal, Office of Ethics and Compliance (OEC), Field Operations, Field Sales, Central Consultancy Group (CCG), Finance, Purchasing, IT, Accounts Payable, Accounts Receivable, and Vendor Management to execute commercial program and service requests.
The Senior Associate, Process Excellence supports day-to-day business operations and contributes to the efficient execution of operational processes. This role assists with workflow coordination, data tracking, reporting, and cross-functional collaboration to help ensure smooth and effective operations.
Key Responsibilities Include:
Support daily operational activities and ensure tasks are completed accurately and on time
Assist with coordination of workflows, processes, and administrative activities
Track, compile, and maintain operational data, reports, and records
Identify and escalate issues, gaps, or delays affecting operational performance
Partner with team members and cross-functional stakeholders to support business needs
Assist with process improvements to increase efficiency and consistency
Maintain compliance with company policies, standards, and applicable regulations
Support meeting preparation, documentation, and follow-up actions
Help monitor metrics and provide updates to leadership as needed
Contribute to initiatives that improve productivity, quality, and customer service
Other Responsibilities Include:
Provide coverage support in the absence of other direct or cross-functional team members
Assists Oncology Operations team with seasonal initiatives that require additional operational support
Required:
Bachelor’s Degree or applicable work experience
3+ years of professional experience
Proficient in MS Word, Excel, PowerPoint, Outlook
Highly self-motivated, detailed and results-oriented; able to manage own schedule, work independently, track activities and expenditures
Strong organizational, communication, and time management skills
Possesses strong project management, verbal, written and professional skills
Can effectively work with various departments and communicate clearly
Comfortable with last-minute requests and changes
Can thrive in an environment with some ambiguity
Ability to effectively manage multiple competing priorities
Easily able to learn various new programs and processes
Preferred:
Background with Contracts (Master Service Agreement, Statement of Work, and Work Order)
Experience with funding requirements for Healthcare Organizations and Healthcare Providers
Familiarity with Group Purchasing Organizations
History providing support to suppliers and resolving payment challenges
Proficiency of AbbVie policies, procedures, culture, and other brand team operations
Pharmaceutical industry experience
Knowledge and experience in hematology and solid tumor markets
Continuous Improvement and/or Change Management skills
Familiarity with launching technology and tools to improve operational efforts

Employment type
Full-time

Work arrangement
Hybrid