Remote Virtual Assistant ($5 p/h Client-Facing)

Job description
Job Description
Join Elevate Teams – Work From Home & Grow Your Career!
Are you ready for a full-time role where you can thrive? Elevate Teams is looking for driven, detail-oriented professionals to support U.S. insurance agencies.
Why Join Us?
Work from Home – No commuting, just productivity
Stable, Long-Term Roles – Monday–Friday, 8 - 9 AM to 5 - 6 PM (U.S. time zones)
Growth & Raises – Guaranteed $1/hr annual increase
Competitive Pay – $5/hr & 4-week training performance ($5/hr rate guaranteed)
Great Benefits – PTO, wellness perks, bonuses, and a medical stipend after 6 months
What We Look For:
Fluent English (C1/C2) + Spanish/Portuguese
2+ years in customer service or back-office roles
Tech-Savvy – Strong MS Office & CRM skills
Detail-Oriented, Reliable, & Organized
Proactive, clear communicators who follow processes, manage time well, and think critically to solve problems
A Quiet Home Office
Internet speed of at least 30 MBPS download & 5 MBPS upload
A laptop/desktop with 8GB RAM, Intel Core 8th Generation/AMD Ryzen 3 or above
What You'll Do:
Input and update customer information in the client's agency management system.
Respond to customer emails, resolving simple queries or elevating complex cases.
Handle incoming calls via a provided VoIP account. This is a front-desk / reception style role, not a call center (no AHT, QA, CSAT, etc.).
Call carriers to gather information about customers' insurance policies.
Issue binders, policies, and endorsements.
Process and revise draft insurance proposals or quotes.
Proofread documents for accuracy and completeness.
Create and maintain files according to policies and procedure guidelines.
Download policy documents and certificates and send them to the required parties.
Call and email customers regarding notices of cancellations and renewals.
Other relevant duties as assigned.
At Elevate Teams, we see ourselves as a strong, collaborative team rather than just coworkers. Our focus is on you—our future teammate—and our clients. Therefore, you must share our core values:
Be Great – Always exceed expectations
Good Vibes – Bring positive energy
Curious – Seek solutions
Hustle – Act fast, think smart
Poised – Thrive under pressure
Defender – Always have each other's backs
Extreme Ownership - No excuses, just results
Only resumes in English will be considered.
Join us and build a career with long-term growth and stability!

Work arrangement
Yes