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This job is provided by apna.co Job Description – Mumbai RRC
Company:Star Health & Allied Insurance Co. Ltd.
Department: Renewal Retention Cell (RRC)
Location: Andheri East, Mumbai
Position: Renewal Retention Officer (RRO)
Job Responsibilities
Contact existing customers regarding their health insurance policy renewal.
Understand customer requirements, concerns, and objections.
Explain renewal benefits, policy features, and applicable options clearly.
Handle customer objections related to premium, coverage, policy benefits, and renewal.
Ensure maximum customer retention through effective communication and follow-up.
Maintain quality standards and achieve assigned business targets.
Record customer interactions and update relevant details accurately.
Coordinate with internal teams for customer queries and renewal-related requirements.
Provide a positive and customer-centric experience in every interaction.
Candidate Profile
Good communication skills in English/Hindi/Marathi.
Customer-focused and confident while speaking with customers.
Basic knowledge of MS Office/Excel.
Ability to handle objections and convince customers professionally.
Freshers and candidates with relevant experience can apply.
Candidates from insurance, banking, BPO, telesales, or customer service backgrounds are preferred.
Working Details
Working Days:Monday to Saturday
Working Hours: 10:00 AM to 6:30 PM
Location:Andheri East, Mumbai
Employment:Direct Company Payroll
perks & Benefits
Fixed Salary plus Attractive Incentive
Fixed working Hours (Timely Logout)
Birthday Celebration
Festival Celebration
1st & Saturday is OFF
Sunday fixed Off
Fast-track Career Growth Opportunities
Key Skills
Customer Handling | Communication | Retention | Objection Handling | Telesales | Negotiation | Relationship Management
Join Mumbai RRC and build your career with Star Health!
Noted : Only Geniune Job seeker candidate should apply .

Work arrangement
No