Implementation Consultant - Enterprise Public Safety

Description
As an Implementation Consultant, you will be responsible for guiding clients through the deployment and optimization of specialized software products. This role involves conducting professional consultations to analyze client business models, identifying technical requirements, and facilitating comprehensive "knowledge transfer" sessions via on-site visits or webinars. You will act as a primary liaison between clients and technical staff, ensuring a smooth transition by educating users on system administration, data mapping, and security protocols.
Responsibilities
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
Design and conduct knowledge transfer sessions on-site or through webinars.
Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
May assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Create both client-facing and internal documentation such as "quick tips" and "how-tos".
Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
Extensive travel to client sites.
Qualifications
At least one year experience as an Associate Implementation Consultant or similar industry experience.
Prior experience with Tyler Enterprise Public Safety applications is helpful.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products.
Strong problem-solving and analytical skills.
Ability to travel extensively
Valid driver’s license
Must be able to pass a federal background check.

Work arrangement
Yes