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Description supplied by the original job listing.
He aha te tūranga - About the role:
Making over 90,000 trips per year, the St John Health Shuttle is a koha-based community service that transports people to and from essential medical and health related appointments. The service is often used by older individuals and those experiencing barriers to transport.
Reporting to the Community Transport Manager, this position will be responsible for providing key administration and coordination functions, to support our local Community Transport Management team.
You will:
Being a professional first point of contact for members of the public wanting to book our services and scheduling in these bookings
Ensure accurate entry of customer data and the maintenance of client records (both electronic and hardcopy) which meet the requirements of the Privacy Act
Ensure Health Shuttle donation revenue is receipted and deposited in a timely, professional manner
Assist local Team Leaders in coordinating vehicle maintenance and repairs
Assist local Team Leaders in recording, investigating and following up on incidents/complaints when required and appropriate
Lead the recruitment process for your designated services including assessing applicant suitability, arranging interview and shuttle observations etc., through to onboarding of new volunteers
This is a permanent, full-time position with hours being Monday to Friday, 8.30am to 5.00pm. Hybrid working will be available once confident in the role.
Ko wai koe - About you:
To be successful in this role, you will:
Have previous experience within the Waka Ora Health Shuttle programme
Have clear and concise communication skills, with confidence speaking with a wide range of internal and external stakeholders/clients
Have strong organisation skills and excellent attention to detail
Be computer and tech savvy, with experience working with the MS Office suite as well as other CRM software
Be able to deal with conflicting priorities in a reactive environment
Have the ability to build strong, meaningful relationships across a diverse range of people
Be confident and professional in dealing with a variety of customers over the phone with patience and kindness
Have a good geographical knowledge of Aotearoa
Employment type
Full-time
Work arrangement
Hybrid
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