Specialist, O2C Service Delivery

We are seeking a O2C Specialist to manage our end-to-end billing, payment processing, and month-end reconciliation cycles. This role oversees complex cross-system reconciliations (SAP, Salesforce, Looker), manages vendor/client payout cycles, and leads month-end closing activities to ensure financial accuracy across all operational revenue streams.
Key Responsibilities:
Billing Operations & Master Data Verification
Perform pre-billing checks, verifying billable/child accounts, chain vendor linkage, and bank details across Salesforce and SAP.
Reconcile backend orders against sales orders and cross-check commission discrepancies between SF and SAP.
Execute and monitor billing and invoicing document runs.
Manage non-commission revenue (NCR) automation processes, including setup fees, premium placements, ad credits, listing fees, and penalties.
Post-Invoicing & Payout Management
Perform post-invoice checking across GL and FICA postings for complex scenarios.
Export and publish generated invoices to partner portals and ensure accurate correspondent printing.
Run SAP payment cycles, generate AP/vendor payment lists, and prepare AP aging reports.
Reconcile payment amounts between Looker and SAP invoice apps; process payment adjustments.
Banking & Exception Handling
Process bank transaction and rejection reports; update master payment files and payment reference docs.
Execute payment reversals in SAP/FICA and apply/remove holds in Salesforce for failed payments.
Maintain and update block payout lists and send payment advices to vendors.
Month-End Closing (MEC) & Reporting
Lead month-end close tasks.
Prepare billing summaries and ensure all billing during the month is complete.
Identify, compile, and escalate billing run anomalies to Commercial teams for resolution.
Key Requirements:
Proficiency in spoken and written Mandarin is required to support Mandarin-speaking clients/stakeholders.
Experience: 3–5+ years in Order-to-Cash (O2C), Accounts Receivable, or Billing operations.
Systems: Hands-on proficiency in SAP (FICA/GL), Salesforce (SF), and BI reporting tools (Looker / BigQuery). Advanced Excel skills (VLOOKUP, Pivot Tables, data reconciliation) are required.
Technical Skills: Experience managing automated billing runs, cross-system data matching, and vendor payout processes.
Soft Skills: High attention to detail, strong analytical problem-solving skills, and the ability to communicate cross-functionally with Commercial and Finance teams.

Employment type
Full-time

Work arrangement
No