Product Manager (2-4 Years)

Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating in conversational AI since 2013. The company has processed over 10 billion conversations and 10 million transactions across more than 10 channels and in 135 languages for 500+ enterprises. Haptik helps brands adopt Generative AI to deliver end-to-end, scalable customer experiences through its two product lines, Contakt for enterprises and Interakt for SMEs. Recognized as a category leader by Gartner, G2, Opus Research, and others, Haptik has won awards such as “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Its client base includes well-known brands such as Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool.
Role Description This is an on-site Product Manager contract role based in Goregaon. The Product Manager will lead the end-to-end lifecycle of AI-driven customer experience products, from discovery and requirements gathering to launch and iterative improvements. Day-to-day responsibilities include defining product roadmaps, translating business needs into clear product specifications, and collaborating with engineering, design, data, and go-to-market teams to deliver impactful features. The role involves analyzing user behavior and product performance metrics, prioritizing backlogs, and running experiments to optimize user journeys and product outcomes. The Product Manager will also coordinate with key stakeholders, support client-facing teams with product insights, and ensure alignment between product strategy and overall business objectives.
Qualifications
Product management skills including roadmap planning, requirements definition, backlog prioritization, and stakeholder management.
Analytical and research skills such as data analysis, user research, experimentation, and performance measurement to inform product decisions.
Collaboration and communication skills for working cross-functionally with engineering, design, sales, marketing, and customer success teams.
Experience with AI, SaaS, or customer experience platforms, ideally in conversational AI, chatbots, or automation products.
Ability to translate complex business problems into scalable, user-centered product solutions.
Strong organizational and time-management skills, with the ability to manage multiple initiatives in a fast-paced environment.
Bachelor’s degree in a relevant field such as Engineering, Computer Science, Business, or a closely related discipline; advanced degrees are a plus.
Prior experience as a Product Manager or in a similar product-focused role, preferably in a technology or startup environment.

Work arrangement
No