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Description supplied by the original job listing.
Request ID: 159640 HR Assistant I
Location of the role: BLR 13
Is there a possibility of hiring full time (conversion to hire)? Validate duration.
Possibility of extension? No
Is there a shift differential? 8 Hrs/Rotational Week Off/ Rotational shift
ADDITIONAL INFORMATION
Please list the top 3 responsibilities of this role:
Support India green badge employees time and attendance query’s via MyHR chat and calls. As per legal guidelines.
Must know English, Hindi , Malayalam, Telugu.
Optional Lang - Tamil, Kannada
Please list any mandatory requirements the candidate must have (will knock candidate out of consideration if they do not have these skills):
Call and Chat support in English and Hindi (Calls)
1.Read write and Speak English 2. Speak Hindi
Are there other desired skills that are nice to have for this role? Should Speak & understand Hindi
Please list any education or certification requirements for this role: Bachelor’s Degree.
Are there other languages needed for this role?
What project(s) will they be working on? What is the expected ‘end result’ they will be asked to deliver? MyHR chat and calls, Handle live contacts from GB EEs, Maintain AHT 12 Mins, CSAT (HMD) >90%
What does a typical/standard day look like? Handle MyHR chat and calls queries and providing resolution for time and attendance Issues.
Review with your manager expectations of the call and take the time to schedule it for the earliest availability possible. Yes
INTERVIEW PROCESS
Virtual interviews
Work arrangement
No
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