Administrator & Customer Care Specialist

ROLE OVERVIEW
Job Title: Administrator & Customer Care Specialist
Job Type: 6-Month Fixed-Term Contract (FTC)
Location: Naas, Co. Kildare
Hours: 40 hours per week
Salary: €32,000 p/a
Overview of the Role
Answer incoming telephone calls in a professional and courteous manner.
Redirect calls and enquiries to the appropriate team or individual.
Monitor and manage shared email inboxes.
Respond to routine customer enquiries or forward emails to the relevant department.
Accurately record customer interactions and maintain relevant records.
Provide general administrative support to the wider team.
Escalate complex or urgent queries when required.
Maintain confidentiality and comply with company procedures.
Ensure a full understanding of SOPs and Scripts
Ensure all agreed Operational Procedures & Scripts are strictly complied with
Handle confidential information securely and in line with Records Management and Data Protection Policies
You will also have the following…
Fluent spoken and written English.
Good computer skills, including Microsoft Outlook, Word, and Excel.
Strong communication and interpersonal skills.
Good organisational skills and attention to detail.
Professional telephone manner.
Ability to work as part of a team and independently.
Positive attitude and willingness to learn.
Desirable
Previous customer service or office administration experience.
Experience using CRM or call handling system
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Employment type
Contract

Work arrangement
No