SVP Client Management

Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Customer Management:
Take ownership of one or multiple highly complex customer accounts
Build long-term relationships at the executive and operational levels
Resolve project issues including timeline, budget, and scope
Provide regular project communication and status reporting
Project quality to ensure customer satisfaction and ROI
Grow the business from a sales and revenue perspective at the assigned accounts
Manage customer delivery
Team Management:
Build and manage a team of high-caliber planning practitioners including functional subject matter experts, engagement leads, and implementations consultants
Peer Relationships:
Work closely with R&D to communicate field-level insights and customer issues
Help define functional requirements across disparate projects
Work closely with the marketing team for specific customer events and press releases
Practice Management:
Financial/business planning annual/quarterly/monthly revenue forecast
Capacity/resource planning hiring plan to meet foretasted consulting staffing requirements
Thought Leadership:
Act as o9's thought leader in the planning domain
Support marketing activities as required
Customer Expansion and Sales:
Responsible for expanding the customer account for future sales
Accountable for the profit, margin, and pricing for consulting services
Oversee the invoicing and credit terms for managed clients
Responsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines
More about us…
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!