Junior Patient Administrator

We are not seeking agency assistance for this vacancy. Thank you for respecting our recruitment process.
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview:
Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 - 100 communications) from patients, secretaries and other medical professionals.
Duties & Responsibilities:
Managing calls from patients, secretaries, and other medical professionals
Resolving customer queries
Processing payments
Issuing correspondence to patients
Scanning & filing sensitive documents
Assisting with aspects of clinic management
Managing internal and external email queries
Working as part of a team
Dealing with ad-hoc duties as they arise
Requirements and Skills:
Strong communication and customer service skills
Exceptional attention to detail and time management
Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
Familiarity with clinical systems (desirable but not essential)
Ability to work independently and collaboratively as part of a team
Calm under pressure in a fast-paced medical setting
Flexible and adaptable, with a willingness to support the team as needed
Ability to handle sensitive situations with empathy and quickly build rapport
Excellent telephone manner
What we offer:
Performance bonus (Team based)
Corporate Health insurance with Irish Life
Pension contribution
Maternity & Paternity leave (T&C's apply)
Life Assurance
Gym membership
Dedicated EAP
Workcation Options
21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
Holiday Plus Scheme to purchase additional leave
Professional development support
Regular sports and social events
Healthy food with comfortable on-site recreational facilities
Access to tax incentive schemes i.e. commuter schemes and bike to work
Additional Info:
This is a full-time, office-based role, Monday - Friday.
All offers of employment are subject to a valid work permit
Role commences immediately

Employment type
Permanent

Work arrangement
No