Field Service Manager

Field Service Manager Jobs in Gateshead at Stannah - Join Our Team!
Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us.
This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manger to inspire a team to deliver exceptional service aligned with our values and safety standards.
As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.
You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.
The successful candidate will be based at our Gateshead Service Branch, with travel across the region to be expected, so a full UK driving licence is essential.
Working hours: Monday -Thursday 8am till 4.45pm, Friday 8am till 3.45pm
Field Service Manager Job Responsibilities:
Efficiently plan Engineers workloads
Manage absence, performance, and appraisals for the team.
Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
Carry out regular site monitoring
Maintain relationships with customers, addressing any queries and complaints
Maintain credit control logs and CRM
Please see here for full Job Description: Field Service Manager job description
Field Service Manager Job Requirements:
Previous experience working within the lift industry or similar service industry with transferable skills is essential
Relevant technical or management qualifications would be desirable
NVQ Level 3 Lift Engineering

Employment type
Full-time

Work arrangement
No