Senior Executive Retailer Industry Insights

Responsibilities
Service Management:
- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa
- Support the generation of thought leadership materials.
- Support account team building materials to new conversations with prospect clients
-Providing performance overview analysis and business issue analysis to Retailer clients
-Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
- Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
Efficiency / standardization / transformation:
- Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
- Fulfilment of the service model agreed with the client (service mix).
Promote self service to customers
- Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
- Plan trainings with clients to ensure the above-mentioned points
Self-development:
- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
- Incorporation of the service code and golden rules in the day-to-day business.
About you
At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.
As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.
Qualifications
Graduates preferably with background in Statistics (Master’s degree preferrable)
Fast learner, curious and interested in exploring data
Numeric and logical thinking.
Excellent analytical skills
Good communication and presentation skills
An ability to work independently and in a team
Fluent in spoken and written English
Competent in Microsoft Office (Excel, PowerPoint, Word, etc)
#LI-PF1
#LI-Hybrid

Employment type
Full-time

Work arrangement
Hybrid