Customer Service Representative - French and English

Job Description:
Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.
Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.
In this role you will be responsible for providing customer service to dental professionals.
What is your role going to look like?
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity. ​
Primary internal contact for the customer and (dedicated) sales representatives from various regions for all process around quoting, order management and product / delivery information.
Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Creates and administers quotes based on the instruction of the Sales Representatives
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Provides accurate, valid, and complete information by using the right methods/tools
Be able to manage large amounts of chats, emails, and other communication channel
Phone duty - answers telephone calls assuring the highest possible availability on the phone
Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follows communication procedures, guidelines and policies
Performs other responsibilities/duties that may be assigned
What can you look forward to?
25 days of vacation
4 paid sick days
Meal vouchers
Hybrid work model
Contribution to wellness and leisure activities - Multisport and Edenred
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program - free consultations in mental health, legal and financial areas for you and your family members
Company discounts
Attractive work environment in Prague 8 – Libeň
Free parking in the office
WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Job Requirements:
What will you bring?
Experience in Customer service is preferred
Native level of French and fluent level of English language (C1)
Customer centric approach
Excellent communication skills (efficient, friendly and positive)
Always maintains a positive and friendly tone with customers
Curiosity and drive for continuous improvement
Dental experience will be an advantage
Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
Outstanding commitment, reliable, flexible, and able to work in a team
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Ability to work onsite 3x/week.
We’re looking forward to receiving your CV.
Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.
#LI-EC1
Operating Company:
Ormco
Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.