Live opening · Posted 8 hours ago
CRM Sales and Service Functional Consultant
ETAS · Beograd, , Serbia
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At a glance
The key details from the original listing.
CompanyETAS
LocationBeograd, , Serbia
Job typeFull-time
Work modeHybrid
SkillsCRM
Source
Smartrecruiters
Listed8 hours ago
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About the role
Description supplied by the original job listing.
Work with Power Tools Business units:
► Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner, CRM Capability Experts, and the C4C Team in general
► Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept
► Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process
► Create, maintain, and improve existing SAP C4C training documentation
► Organize and deliver trainings to SAP C4C end-users
► Provide support across different testing activities (User Department testing, Regression testing, UAT, and Integration testing)
Work with technical department:
► Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes
► Assist in creating documentation for business and technical requirements
► Test SAP Sales and Service solutions and document bugs
► Manage manual and automated data imports into the system
► Document processes and interfaces
► Perform data quality checks
► Relevant university degree (Business Administration, Organizational Sciences, Economics, or similar) with a focus on IT
► At least 3 years of experience with CRM Sales and/or Service solutions – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM, etc.
► Proven experience in CRM solution implementation (mandatory)
► Hands-on experience in support processes (mandatory)
► Exceptional presentation skills (mandatory)
► Familiarity with Agile methodology
► Knowledge of JIRA or similar tracking tools
► Advanced Excel knowledge
► Ability to work effectively in cross-functional teams and an international environment
► Strong communication skills, analytical mindset, and continuous willingness to learn
► Fluency in English
► Willingness to travel
A perfect match for our team:
► Eagerness to work with the newest technologies
► Proactive mindset and ability to adapt easily to new development environments—with full team support every step of the way
► Self-motivated approach with strong ownership of tasks and projects
► Strong team spirit with a natural openness to giving and receiving feedback
► Readiness to think outside the box and apply creative approaches to challenges
Employment type
Full-time
Work arrangement
Hybrid
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