Tech. Support Associate - SD

Role Description
Job Description
Job Summary -
A Service Desk Agent is responsible for providing first-line technical support and assistance to end-users.
Years of experience needed - 0 to 2
Technical Skills
Good communication skills
Support Users in a professional and courteous manner
Ensure adherence to ZB and Mphasis processes and policies
Own ZB user issue to resolution
Respond to all in-scope activities as defined in Appendix 2
Log all User Service Tickets in ITSM systems with complete and accurate information
Perform daily/weekly/monthly scheduled reporting
Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
Managing customer inquiries and troubleshooting technical issues.
Maintaining customer relationships and ensuring customer satisfaction.
Ticket management, problem-solving, and effective communication with users.
Receiving, troubleshooting, and resolving IT-related incidents and service requests.
This role is crucial in ensuring smooth IT operations and user support within an organization.
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

Work arrangement
No