Busines Analyst - Payments / PSP Integrations (all genders)

Own the requirement phase for new PSP and payment method integrations by driving topics from initial tenant request to clear, testable specifications
Analyse PSP API documentation, payment flows, and webhook behavior, mapping them onto SCAYLE's checkout and order lifecycle across authorization, capture, refund, cancellation, partial flows, and status transitions
Write and maintain functional specifications, user stories, and acceptance criteria in Jira (NCO) and Confluence, proactively accounting for edge cases such as failed captures, delayed webhooks, mixed baskets, and partial shipments
Model payment state machines and status mappings between PSPs and SCAYLE (e.g., pending vs. paid, instant capture vs. capture on shipment) to establish and document clear system rules
Analyse regulatory and scheme requirements (PSD2/SCA, 3DS2, PCI DSS scope, tokenization/stored cards) and translate them into actionable product requirements
Partner closely with engineering throughout implementation to clarify requirements, review test cases, debug via API docs and logs, and validate that live delivery matches specifications
Serve as the primary interface between the Payments team, PSP technical/account contacts, and internal business stakeholders, translating complex payment flows and driving open questions to clear decisions
Drive quick-turn analysis and resolution during live payment issues, maintaining structure and system visibility under pressure
3+ years of experience as a Business Analyst, Requirements Engineer, or Technical Product Owner within e-commerce, fintech, or payments
Solid understanding of online payment flows, including authorization, capture, refunds, chargebacks, tokenization, recurring/stored payments, and the roles of PSPs, acquirers, card schemes, and digital wallets
Hands-on experience with PSP integrations alongside strong proficiency in reading REST API documentation, webhook specs, and sequence diagrams
Working knowledge of payment regulations and standards, specifically PSD2/SCA, 3DS2, and PCI DSS implications for checkout architectures
Proven track record writing clear user stories, acceptance criteria, and functional specifications within agile environments using Jira and Confluence
Analytical ability to structure complex, cross-system topics and translate them into clear, actionable alignment for both engineering teams and non-technical stakeholders
Pragmatic, hands-on mindset with a focus on problem-solving, taking ownership of ambiguous edge cases, and delivering practical solutions in fast-paced environments
Fluent English communication skills (written and spoken), capable of facilitating technical discussions, driving stakeholder consensus, and managing PSP partner relationships seamlessly

Employment type
Full-time

Work arrangement
Hybrid