Application Support Analyst

Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Primary Responsibilities:
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
Requirements:
Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred
Benefits Include:
Health Insurance
Vision and Dental Expense Reimbursement
401k Match & Employer Contributions
Life and Disability Insurance
Health Savings and Flexible Spending Accounts
Paid Parental Leave
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.
All full time job offers are contingent upon passing a pre-employment drug screening and background check.