Customer Service Representative

Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels.
The Customer Service Representative is responsible for delivering timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. Performance in this role is measured through customer satisfaction, responsiveness, and resolution effectiveness.
This position works cross-functionally with technical teams, operations, and internal departments to ensure customers receive accurate information and consistent service.
Responsibilities
Answer customer inquiries via phone, email, ticketing systems, and other support channels
Resolve customer requests professionally and in a timely manner
Document customer interactions accurately and perform basic troubleshooting when appropriate
Facilitate “How-To” customer support using internal training resources and knowledge base materials
Provide customers with product and service information while referencing internal FAQs and documentation
Support simple change requests and guide customers through self-service solutions when applicable
Set clear expectations and provide follow-up on unresolved issues during initial interaction
Escalate complex or unresolved issues to supervisors or specialized departments as needed
Maintain professionalism and ownership throughout the customer experience lifecycle
Requirements
Who You Are
Detail-oriented and customer-focused with strong problem-solving instincts
Comfortable working in a fast-paced environment supporting multiple priorities
A clear communicator with the ability to explain information to both technical and non-technical audiences
Patient, professional, and empathetic when assisting customers
Organized and capable of managing multiple support channels simultaneously
Collaborative and willing to partner with cross-functional teams to resolve customer needs
Qualifications
Prior experience in a customer-facing support role delivering strong customer experiences
Minimum 1 year of experience in a Customer Service or Call Center environment preferred
Strong communication skills including listening, responsiveness, and clarity
Ability to explain technical concepts in accessible language when needed
Confidence in problem solving and handling time-sensitive customer requests
Strong organizational skills with the ability to multitask effectively
Experience documenting customer interactions in ticketing or CRM systems preferred
Willingness to collaborate across departments to support customer success
Benefits
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:
Pay starting at $21+/HR plus performance-based bonuses
100% company-paid health insurance (single coverage)
Dental and Vision insurance
401(k) plan with generous company matching
Paid time off plus paid holidays
Complimentary breakfasts, lunches, and snacks
Team events, BBQs, and our annual company Olympics
We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
https://www.earthcam.net/about/careers/recruitmentfraud/

Work arrangement
No