Security Operations Center Officer, Austin Facilities Management

About This Position
The Security Operations Center (SOC) Officer plays a key role in ensuring the safety and security of City facilities. This position is responsible for monitoring access control systems, CCTV, and alarms, responding to incidents, and serving as the central point of contact during each shift. The SOC Officer coordinates with law enforcement, dispatches response teams, documents incidents, and provides guidance and training to security personnel. Ideal candidates will have experience in security monitoring, incident management, and customer service, with the ability to remain calm and effective in high-pressure situations and emergency events.
Job Description:
Purpose:
This position monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and act as shift point of contact by providing training, technical guidance, or support during security-related incidents.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
Identifies and notifies management of vacant security posts.
Provides direction and training to site officers and contract employees as needed to accomplish service goals.
Monitors welfare of security personnel working after-hours and remote assignments.
Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
Maintains the security and confidentially of sensitive security information.
Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.
Responsibilities - Supervisor and/or Leadership Exercised:
May provide training, and guidance to others.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, and Local laws and ordinances.
Knowledge of City practices, policies, and procedures.
Knowledge of training techniques and principles
Knowledge of critical infrastructure security requirements and protocols.
Knowledge of electronic security systems.
Skill in oral and written communication.
Skill in using computers and related software applications.
Skill in using Microsoft applications.
Skill in using access control systems.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Skill in data analysis and problem solving.
Ability to work in a high-level, high-risk security environment.
Ability to work with frequent interruptions and changes in priorities.
Ability to document incidents in Microsoft Word.
Ability to quickly recognize and analyze irregular events.
Ability to utilize radio equipment, complying with Federal communication guidelines.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to provide excellent customer service.
Ability to effectively communicate with the Security team and law enforcement during stressful situations.
Ability to work during emergencies or bad weather.
Ability to participate in on-call program and work both scheduled and unscheduled overtime.
Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
Minimum Qualifications:
Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.
Licenses and Certifications Required:
Valid Texas Class C Driver License
Preferred Qualifications:
Experience with CCTV, access control, security software, computers, and 2-way radios for monitoring, communication, and incident management.
Familiarity with a range of security software for tracking, reporting, and managing incidents.
Experience in dispatching response teams for incidents, accidents, and medical emergencies, ensuring timely and efficient coordination.
Notes to Candidate:
- Potential Shifts: 6:00 AM - 2:00 PM/ 2:00 PM - 10:00 PM/ 10:00 PM - 6:00 AM
- Shifts may include 1-2 weekend days
- Work hours may include after-hours, holidays, and overtime may be required with or without notice.
- Work shift may change according to departmental business needs.
- This position may require on-call or call-back responsibilities.
- Salary Range : $25.22 - $29.70hour
Important Application Information – City of Austin
The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.
Application Requirements:
List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
Do not use statements such as “see resume” or “see LinkedIn profile.”
Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
A cover letter is required and should describe your interest in the position and highlight relevant experience.
All responses to supplemental questions must be supported by information in your application.
No changes will be accepted after the job posting closes.
If you are Selected as a Top Candidate:
We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body. Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications. A formal and official verification process will be required before the offer extension step if you are selected for the offer.
Driving Requirement (if applicable):
This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
External New Hires must meet the