Customer Service Executive

Company Description PrimeRishta.com is a leading online matchmaking platform serving users in Canada, the USA, the UK, and Australia, with a focus on Sikh, Hindu, and Muslim communities. The company has connected more than 15,000 families and offers a wide range of services that support individuals throughout their journey to a compatible matrimonial alliance. Dedicated matchmakers curate potential partners based on personal preferences, demographic factors, and shared values to ensure meaningful connections. PrimeRishta.com prioritizes privacy and safety, with all profiles pre-verified through appropriate regulatory channels. Driven by a value-based, community-oriented approach, the team views matchmaking as a mission to help individuals with similar cultural roots unite and build families.
Role Description The Customer Service Executive role is a full-time, on-site position based in the Mohali district. The individual will handle inbound and outbound customer interactions via phone, email, and chat, providing timely, empathetic, and accurate assistance to users. Daily responsibilities include addressing account and profile queries, guiding users through platform features and services, resolving issues and complaints, and escalating complex cases when needed. The role also involves maintaining detailed records of customer interactions, coordinating with matchmaking and operations teams, and following up to ensure customer satisfaction. The Customer Service Executive will contribute to service quality improvements by sharing user feedback and adhering to company policies, privacy standards, and cultural sensitivity guidelines.
Qualifications
Strong Customer Service and Customer Support skills to assist users across multiple communication channels.
Ability to drive Customer Satisfaction and manage Customer Service Management tasks, including follow-ups and issue resolution.
Excellent Interpersonal Skills, with the capacity to communicate clearly, respectfully, and sensitively across diverse cultural backgrounds.
Proficient in spoken and written English; knowledge of regional languages (e.g., Punjabi, Hindi) is an advantage.
Comfort using CRM tools, ticketing systems, and basic office software for tracking and reporting customer interactions.
Prior experience in customer-facing roles, preferably in online services, matchmaking, or hospitality, is beneficial.
Ability to work on-site in Mohali district, including flexible shifts as business needs require.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is preferred.

Work arrangement
No