Customer Service Executive

Company Description Primerishta.com is a leading online matchmaking platform serving users in Canada, the USA, the UK, and Australia, with a focus on Sikh, Hindu, and Muslim communities. The company has successfully connected over 15,000 families, offering a range of personalized matchmaking and ancillary services. Dedicated matchmakers work closely with clients to provide suitable partners based on preferences, considering both demographic and values-based compatibility. Primerishta.com places strong emphasis on privacy and security, ensuring that all profiles are pre-verified and client information is kept strictly confidential. Guided by relationship-focused values rather than a purely commercial approach, the team is committed to helping individuals with shared cultural roots build lasting families.
Role Description This is a full-time, on-site Customer Service Executive role based in the Mohali district. The Customer Service Executive will interact with clients via phone, email, chat, and in-person meetings to address inquiries, clarify service offerings, and guide users through the matchmaking process. The role includes handling customer concerns, tracking service requests, coordinating with matchmakers, and ensuring timely, accurate communication. The individual will maintain customer records, follow up on ongoing cases, and support clients in understanding profiles, service options, and next steps. The Customer Service Executive will also contribute to improving service processes by gathering feedback, promoting customer satisfaction, and upholding the company’s commitment to privacy and respectful engagement.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills, including the ability to respond promptly and professionally to client inquiries.
Candidates should possess solid Customer Satisfaction and Customer Service Management skills to help maintain high service standards and handle escalations effectively.
Candidates should possess excellent Interpersonal Skills to build trust, communicate clearly with diverse clients, and handle sensitive conversations with empathy.
Relevant experience in customer-facing roles, preferably in services such as matchmaking, hospitality, or other client relationship–driven industries.
Strong verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
Ability to work on-site in Mohali district, manage multiple cases simultaneously, and use CRM or customer support tools effectively.
Basic computer proficiency and comfort with online platforms and communication tools.
Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.

Work arrangement
No