People Shared Services Representative, Support II

Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.
Job Description Summary
Job Description
Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes
Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
Works closely with the regional COE's to resolve employee inquiries
Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
Responsible for managing onboarding process
Provides rewards administration support for some company benefits programs.
Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
Provides internal / external audit support, e.g. collection and preparation of supporting documents
Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
Performs all work in accordance with established People Service Center standards
Performs related work as assigned
Must work a hybrid schedule (3 days in office/2 remote) from Mexico City, Mexico.
Additional Job Description
Minimum Qualifications:
Requires a HS diploma or GED
2+ years of previous experience in a customer or employee facing environment
Preferred Skills and Competencies:
Associate or bachelor’s degree
HR or HR Shared Services experience
Workday experience highly preferred
Team Player
Bilingual (Spanish or French)
Excellent verbal and written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Must posses a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
Able to independently execute an action plan following documented policies and procedures
Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points
Ability to learn and navigate new software quickly
Benefits:
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement:
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement:
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.