Service Advisor

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.
NIRVC's RV Service Advisor role is a base plus commission paid position. Average annual earnings are between $85,000 and $160,000
Key Responsibilities:
Greet customers and provide them with a positive and professional experience
Listen to customer concerns and identify their needs
Document and accurately communicate service requests to the service technicians
Ensure that all necessary parts and supplies are ordered and available for the service technicians
Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
Follow up with customers after service appointments to ensure their satisfaction
Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
Maintain a clean and organized work environment
Qualifications:
Experience as a Service Advisor
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Excellent organizational and time-management skills
Knowledge of RV repair and maintenance
Computer skills, including proficiency with Microsoft Office and service software programs
Valid driver's license
Working Conditions:
This job may require standing, walking, or sitting for extended periods of time.
The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
The position may require working weekends or holidays depending on customer demand
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
Medical, Dental, and Vision – Available 1st of the month following start date
Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
401K with company profit sharing
Over 100 hours of PTO in the 1st year
4 paid Holidays and 40 hours of Floating Holiday
Industry leading pay
Brand new facilities
Advancement opportunities
If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.