Client Service - Project Manager

Essential Responsibilities, Accountabilities & Results
Consult with On-Site Personnel and/or Client during the artwork development and pre-press
execution
Run and/or attend any pre-production meetings (or other meetings), when feasible, per On-Site Personnel’s/Sales request or request of the Client for high complexity projects
Manages key accounts
Respond in a timely manner to Clients
Lead and manage relationships with our Client(s) and internal and external stakeholders
Communicate artwork issues with the client as well as internal and external stakeholders
Respond to requests of Client/On-Site Personnel /Sales and others
Document all critical and pertinent information that may impact quality
Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
Verify technical supplied data is correct to supplied art
Manage project timelines and simultaneously manages multiple projects, when required
Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in a Client’s database used for tracking artwork projects
Understand the Client’s process (deliverables, rework)
Communicate issues to Management
Order entry (ensure orders are complete and concise when delivered to production)
Understands all aspects of production and manufacturing
Create and update price matrices based on client needs
May provide training and guidance to junior Project Managers
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
High School Diploma or GED equivalent. Some College/Associate’s Degree preferred
5+ years’ experience preferred
Experience in the design, print or production art industry
Full comprehension in reading work instructions and business memos
Proofreading skills required
Ability to work independently

Work arrangement
No