Live opening · Posted 7 hours ago
IT/Helpdesk Support Technician
Tallahassee Memorial Healthcare · Tallahassee
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At a glance
The key details from the original listing.
CompanyTallahassee Memorial Healthcare
LocationTallahassee
Job typeFull Time
Source
Icims
Listed7 hours ago
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About the role
Description supplied by the original job listing.
- Responsible for being the primary point of contact for customers to report Service Requests, Incidents, and other communications to the IT Department. Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into the Help Desk/Call Management system. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed/assigned to the appropriate service provider. Responsible for providing the first-line of telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic...
Employment type
Full Time
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