Client Service Ambassador

Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.
JOB FUNCTIONS
Provide quality and timely response to internal and external client inquiries and requests
Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
Track and trend client data as required
Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
Set up new client accounts in LIMS and create required documents for sample submission for new clients
Maintain records of all client communications and requirements
Notify laboratory of special client requirements and monitor for compliance
Ensure compliance to ISO 17025 standards are maintained
EDUCATION AND EXPERIENCE
4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience Preferred
High school Diploma or GED Required
Effective problem prevention and problem-solving skills Required
Written and verbal communication skills necessary to cross multiple disciplines Required
Proficiency with Microsoft Word and Excel Required
Proficiency with LIMS and Client Portal systems Required
Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
1+ years of laboratory experience Required

Employment type
Full-time

Work arrangement
No