Partner Operations Coordinator

Overview
Esri’s Partners & Alliances team is expanding by adding a Partner Operations Coordinator to support the growth of the Esri Partner Network (EPN). In this position you will support by providing daily coordination of efforts related to key partner initiatives, such as, partner reselling, lead generation, specialties and Esri’s online Partner Community. This work helps partners be discovered and sell their offerings, distinguish their areas of expertise, and collaborate with Esri and other partners. A high level of collaboration among a variety of Esri teams is a key to success in this position. It also requires strong problem-solving skills and attention to detail, positive professional attitude and the ability to work in a dynamic and sometimes virtual team environment.
Responsibilities
Drive Results for the Partner Program. Serve as a resource for internal and external stakeholders on partner benefits and enablement. Guide partners in leveraging Esri’s Partner Community and digital tools for growth. Support adoption of the partner program by collaborating with partners, distributors, and internal teams.
Operational Support and Documentation. Assist in implementing and optimizing partner program policies and workflows. Maintain accurate documentation to support partner engagement and internal operations. Develop resources and collateral based on best practices.
Communicate and Collaborate. Work with marketing and communication teams to support partner enablement campaigns. Respond to partner inquiries through various channels, ensuring timely resolution. Share partner feedback and insights to enhance internal collaboration.
Requirements
1+ years of partner, channel, or sales operations experience
An appreciation for technology and willingness to learn high-level technical concepts
Ability to develop productive, strong relationships with internal teams and partners to meet targeted objectives
An analytical mindset with the ability to create reports, interpret results, and make recommendations on approach and courses of action
Proficiency with Microsoft office products
Strong communication, collaboration, organizational, time management, presentation, and writing skills
Proactive, self-motivated, agile, and team-oriented
Bachelor’s degree in business, geography, GIS or related field
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
Recommended Qualifications
Master's degree in business, geography, GIS or related field
Experience with collaboration tools such as SharePoint, Salesforce and/or other business management/reporting systems
General understanding of Esri products and services or other GIS technology
Experience preparing, reviewing and presenting work plans, work flows, business metrics and reports
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$70,720—$114,400 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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