Administrative Assistant - Customer Service

Overview
Our administrative team plays an essential role in helping Customer Service operate efficiently. In this role, you will use strong organizational skills, sound judgment, and attention to detail to support daily operations, coordinate administrative processes, and help teams stay informed, prepared, and responsive.
Responsibilities
Oversee administrative and office operations. Manage daily administrative requests such as meetings, department events, purchase requests, and provide meeting coordination and IT support to help Customer Service teams stay organized and on schedule.
Coordinate employee support activities. Facilitate onboarding and offboarding for new and existing employees, coordinate employee-related administrative processes, and partner with HR to manage onsite interview scheduling and logistics.
Facilitate cross-functional coordination. Partner with various divisions to ensure team requests and workflow processes are handled efficiently and accurately.
Resolve administrative issues. Address administrative challenges by leveraging workflows and identifying creative solutions aligned with company and department policies and procedures.
Support policy communications. Post new and updated departmental policies and partner with leadership to communicate changes clearly and consistently to employees.
Support special projects. Contribute to additional initiatives and projects as business needs evolve.
Requirements
2+ years of administrative experience, including process improvement and workflow support
Ability to manage multiple priorities, analyze information, and apply policies accurately
Strong initiative, attention to detail, and ability to work independently and collaboratively
Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications
Proficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools
High school diploma
Recommended Qualifications
Minimum typing speed 45 wpm
Knowledge of SAP and Salesforce
Bachelor's degree in business or related field preferred
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$21—$36 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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