Remote P&C Licensed CSR - Detroit Metro Area Residents

Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Job Description
Location Details:
Candidates must reside in Michigan, be within a 50-mile radius of Dearborn, MI, and have reliable transportation.
Selected candidates will be required to interview and complete the first 16 weeks of employment on-site in Dearborn. Upon successful completion of training, employees will transition to a fully remote work arrangement. Employees must be able to report to the Dearborn office as needed for business-related activities.
Position Schedule / Shift:
Training Start Date: November 9, 2026
Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET
Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.
After training, you will transition to your regular production schedule
Production Schedule After Training:
Pattern 1: Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Wednesday | Saturday Rotation (assigned later): 9:00 am - 5:30 pm EST
Pattern 2: Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Thursday | Saturday Rotation (assigned later): 8:30 am – 5:00 pm EST
If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG
Position Summary: As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. This role supports members across multiple interaction channels, including incoming phone calls, SMS/text messaging, email, and digital chat, ensuring members receive accurate information, timely service, and personalized solutions that meet their needs. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.
Key Responsibilities:
Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
Rewrite and reinstate insurance policies according to underwriting and business rules.
Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
Accept & process payments at the point of sale.
Make outbound follow-up calls to customers in response to questions or complaints.
Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
Provide efficient processing of customer policies, endorsements, and status and coverage changes.
Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
Qualifications:
Required
Education
High School Diploma or equivalent (GED)
Experience
Providing a high level of customer-focused service
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
Cross-selling
Certifications / Licensure
Current Property & Casualty Insurance license
May be required to attain and maintain state membership licenses as appropriate by the department
Preferred
College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.
Work Environment (Hybrid):
On-Site
This is a call center position. Candidates must reside in Michigan, be within a 50-mile radius of Dearborn, MI, and have reliable transportation. The first 16 weeks of employment will be completed on-site in Dearborn for training and onboarding. Upon successful completion of training, employees will transition to working remotely full-time.
Remote
After completing on-site training, you will transition to a remote call center environment. You are required to have a designated workspace free from interruptions and distractions and at least 100MB per second high-speed internet, with the ability to connect directly to a modem. An exception to this would be in the case of connectivity or service-level issues, in which employees would be required to report temporarily to a designated ACG facility until connectivity or service levels are restored. Employees may also be required to report to the office periodically for training, meetings, coaching, or other business needs. Willingness and ability to work extended or irregular hours, including weekends and holidays, is required.
Compensation & Benefits Overvi