Entrepreneurial Insurance Agent Development Specialist - Metro Detroit

Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Location Details: Hybrid. The EADS must reside within Southeastern Michigan/Metro Detroit area.
Position Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Position Summary: The Entrepreneurial Agent Development Specialist (EADS) serves as a business consultant and partner by providing tactical and strategic support to Entrepreneurial Agents (EA) in the assigned geography. This position requires regular travel to agents’ office locations within assigned Metro Detroit geography.
Key Responsibilities:
Operate as a subject matter expert by becoming well versed on all components of the Connected Member Vision and product/sales knowledge.
Assist assigned EAs in the development and implementation of agency business goals.
Own and be accountable for agency success/retention and agent productivity and growth goals.
Support the acquisition of profitable new business, influencing and motivating agents, driving growth, providing business insight and recommendations, ensuring agent and business retention, compliance, and reporting.
Build trust and maintain strong relationships with assigned Eas and internal and external business partners.
Source and refer local EA candidates to centralized recruiting.
Interview candidates sourced from centralized recruiting.
Liaise with centralized training and field EA support team on administrative and training tasks/activities. Support the installation and on-boarding processes when opening and establishing new agencies.
Assist new agencies with critical business development activities post launch.
Coordinate initial training for new agencies.
Ensure agents have obtained appropriate training with in-depth understanding of all sales systems, product offerings, marketing procedures, back-office processes, etc.
Evaluate effectiveness of training program.
Provide training when necessary.
Collaborate with centralized training and EA support teams to ensure that agents are trained and aware of all operations, systems and marketing processes and requirements.
Participate in training assessment and the development and disbursement of product/marketing/service information.
Evaluate effectiveness of training programs.
Validate awareness and deep understanding of the full array of ACG product offerings.
Provide additional training/coaching when necessary.
Communicate potential sales incentive programs, compensation outcomes, as well as contractual bonus opportunities.
Monitor agency business activities and prepare reports to summarize data.
Conduct site visits, cash flow analysis and needs assessments/diagnostics to track progress, recognize best-in-class point-of-sale behavior, understand current EA segment and identify issues and opportunities for improvements.
Research and analyze sales markets.
Work with EA to create cultivation plans and means to address issues.
Consult with EA making strategic/tactical recommendations as appropriate.
Ensure adherence to corporate policies, practice and state regulations by auditing agent activity.
Advise leadership on agent progress and report on non-compliant activity.
When necessary, recommend and activate probationary processes or recommendations for termination. Complete accurate written call notes for all calls completed.
Support various product and membership promotional campaigns to ensure meeting sales goals.
Initiate, develop, execute and monitor projects.
Provide updates to management.
Collaborate with peers to guarantee the utilization of uniform, highly efficient processes across the corporate footprint.
What it’s like to work for The Auto Club Group:
Serve our members by making their satisfaction our highest priority
Do what’s right by sustaining an open, honest and ethical work environment
Lead in everything we do by offering best-in-class products, benefits and services
ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
Required Qualifications:
Education
High School diploma or equivalent
Other
Possession of a valid State Driver’s license
Currently hold or able to attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
Work experience
Two years of experience in insurance sales leadership and/or agent development to include coaching, mentoring, challenging and enabling others to successfully meet goals
Experience to include some or all of the following:
Motivating growth or rehabilitation of existing agency
Developing plans to increase growth
Building business relationships within a sales environment
Demonstrating strong organizational, planning, time management and administrative skills
Gathering, researching and analyzing data and making recommendations
Conducting needs assessments and process improvement reviews
Writing business plans/proposals
Preparing reports and presentations and recommendations to all levels of management
In-depth Knowledge of:
Best-in-class techniques used to:
Influence and persuade others
Develop and coach others
Motivate and reward a successful sales team
Insurance and financial products, services and regulations
Sales techniques and delivery systems
Independent contractor distribution channels
Techniques used to coordinate and control major projects using
Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
Ability to:
Influence, persuade and motivate non-employee agents
Identify agent strengths, weaknesses, and model skills needed to facilitate agency rehabilitation in various areas including product knowledge, prospecting, professionalism, closing techniques, etc.
Create and interpret sales models, results and return on investment reporting
Demonstrate creativity and innovation in developing business, marketing and sales plans to meet the unique needs of assigned locations
Demonstrate effective leadership/consulting skills to include motivating and influencing captive and/or non-captive agents and staff
Possess written communication skills including the preparation of proposals, reports and technical writing
Willingness and ability to extensively travel
Willingness to relocate
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee’s role and leadership’s assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an “as needed” basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Work in a temperature-controlled office environment
Extensive (up to 70% of work time) travel by automobile with exposure to road hazards and temperature extremes
Willingness to work irregular hours
Compensation & Benefits Overview:
The Entrepreneurial Agent Development Specialist will earn a competitive annual salary between $96,345.60 to $149,843.20 with variable bonus incentives based on performance.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
Retirement & Savings
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.