Commercial Services Specialist II (Manheim)

This is a Fully Remote Job
About Our Client:
The organization operates within the automotive services industry, addressing the challenges involved in managing vehicle auctions and post-sale services. It supports a complex network of clients including dealers and commercial customers by facilitating vehicle preparation, sales processes, transportation, and post-sale activities. The company emphasizes coordination across various teams and stakeholders to ensure efficient and accurate sale transactions and vehicle management.
About the Opportunity:
The COMMERCIAL SERVICES SPECIALIST II is responsible for serving as the primary contact to resolve client issues for accounts of varying complexity. This role manages the auction sale process from vehicle preparation through to post-sale activities, ensuring client satisfaction by coordinating with multiple internal and external parties. The position contributes to the organization by maintaining strong client relationships, ensuring accuracy in sales and billing processes, and supporting operational efficiency in vehicle auctions.
Responsibilities:
Act as the main point of contact for resolving client issues on assigned accounts.
Address customer care inquiries and escalate issues as needed.
Build positive relationships with clients to understand their vehicle needs and explain auction procedures.
Coordinate with national account representatives to prepare and audit vehicle sale processes.
Monitor vehicle sales and collaborate with auction staff and departments for smooth operations.
Verify vehicle inventory and ensure completeness of sale preparations.
Manage vehicle transportation logistics and resolve related issues.
Review condition reports to ensure accurate announcements and disclosures.
Educate and upsell clients on complementary products and services.
Collaborate with various departments on post-sale activities, accounts receivable, and audits.
Coordinate vehicle redemptions including scheduling, payments, and documentation.
Liaise with Title Shared Services to ensure timely receipt of titles.
Work with Accounts Receivable to post charges, issue invoices, and pursue collections.
Prioritize tasks effectively within the vehicle auction lifecycle.
Maintain professionalism and appreciation for established client relationships.
Requirements:
High School Diploma/GED with 3 years related experience, or
Alternative combinations such as higher education or 5 years related experience.
Bachelor’s degree in a related field preferred.
Strong verbal and written communication skills.
Ability to build and maintain strong business relationships.
Skills in problem solving and de-escalation.
Strong organizational skills.
Preferred experience with Salesforce, AS400, Workbench, and Excel.
Previous experience as a Commercial Services Specialist preferred.
Ability to pass a pre-employment drug test (excluding marijuana).
Pay Range and Compensation Package:
Hourly pay range is $20.10 to $30.10, varying by location and candidate qualifications.
Position may be eligible for commissions and incentives.
Minimum of sixteen hours paid time off monthly plus seven paid holidays annually.
Additional paid leave options include bereavement, voting, jury duty, volunteer, military, and parental leave.
Benefits & Perks:
Health care insurance including medical, dental, and vision coverage.
Retirement planning options such as 401(k).
Paid time off including sick leave, parental leave, flexible vacation/wellness days, and PTO.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes