Medication Support Navigator (Certified Pharmacy Technician)

Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
The primary location for this role is remote with quarterly travel for training.
Schedule will rotate to serve families needing later appointment times
Central Time hours anticipated being 8:00am-4:30pm CT, 8:30am-5:00pm CT, 9:00a-5:30pm CT, 9:30am-6:00pm CT. May require shifts in EST/PST.
Eastern Time hours anticipated being 8:00am-4:30pm ET, 8:30am-5:00pm ET, 9:00a-5:30pm ET, 9:30am-6:00pm ET. May require shifts in PST.
Bilingual in Spanish highly preferred for this role.
What You’ll Do
As a Medication Support Navigator at Imagine Pediatrics you will work on the clinical pharmacy team to support our mission of increasing safe days at home for children with special health and behavioral care needs.
As an integrated care team member, the Medication Support Navigator focuses on improving medication related outcomes by supporting medication access needs for pediatric patients with chronic medical and behavioral health conditions. The medication Support Navigator works alongside the Clinical Pharmacist with primary responsibilities including maintenance of patient medication therapy records, accurately capturing medication histories, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, and outreach to patient caregivers.
In this role you will:
Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team member
Support internal and external team members in the clinical pharmacy referral process based on patient needs
Schedule patient/caregiver appointments for pharmacist-driven clinical programs
Prepare charts in advance of Clinical Pharmacist appointments
Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed
Completes medication histories
Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols
Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist
Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
Perform other duties as assigned
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
High school diploma or equivalent
Current accredited pharmacy technician certification (such as PTCB)
Maintenance of certification expected
Registration with applicable state board(s) of pharmacy as required by law
Maintenance of all technician registration for all assigned states expected
3+ years' experience as a pharmacy technician
Pediatrics experience preferred
Ambulatory clinic or specialty pharmacy experience preferred
Proficiency with electronic health record systems
Bilingual English/Spanish highly preferred
What We Offer (Benefits + Perks)
The role offers a base hourly range of $24-28/hr in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
Competitive medical, dental, and vision insurance